FAQ

Shipping
  • If you spend $100 or more your shipping or delivery will be absolutely free of charge!

  • Meat orders under $100 will have a flat rate $20 delivery charge

  • All other products have flat rate delivery charge of $5

  • At this stage our Meat products are delivered by ourselves personally while we review the logistics and try to negotiate the best rates to be able to post your order to you while still meeting our high quality standards.

  • Delivery for meat is only available in Invercargill, Winton, Drummond, Otautau, Ohai, Nightcaps, Wairio, Wreys Bush, Isla Bank, Wallacetown and Makarewa

  • Days of delivery are Monday, Friday and Sunday, when you get to check out you will be asked to leave your details and either Jason or Belinda will be in touch to coordinate delivery.

  • If your product is being posted to you will recieve an email confirming your purchase and another once your item has shipped with the tracking information attaced. Please note that deliveries generally take between 3-5 business days

Store
  • We don't have a physical store, you are always welcome to shop here on our website

  • You can find us on Facebook @BensonLodgeBeef, we don't have an actual shop there but are available on messenger if you have any questions and always aim to answer within 24 hours. Alternatively you can choose to chat with us by pressing the "Members Chat" button at the bottom right of the screen. You will always receive an answer within 24 hours.

  • The Southern Farmers Market is one of our favourite places to be. We do our best to be their once a fortnight however because we also work other full time jobs and we have 3 children, sometimes our family comes first and we cant make it. Follow our Facebook page because when we are there we always post on our page to let you know.

  • The Longwood Loop is our favourite online market. If you live in the Longwood region which covers Otautau, Nightcaps, Ohai, Wairio, Tuatapere and Riverton you can buy our Beef online and have it delivered for free to a checkpoint in your town. Check out their website to find out more https://www.longwoodloop.co.nz/

  • Our Meat Rubs are available to purchase instore at Bowmont Meats

  • The Botanics range is often set up at the Southern Crafters Market and this year for the first time will also be at the Blossom Festival in Alexandra.

Payment

If you are buying on line you have a couple of options, first is your credit/debit card OR you can take advantage of our After pay service. If you come to a Market to see us we have the standard cash and eftpos options

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Returns

Returns on used products are not permitted for health and safety reasons. Unused products will assessed on a case by case basis and provided they meet health and safety requirements will be permitted for return.

Please phone and ask for our physical address to return the goods to.
All freight is at your expense unless the fault is ours. In that case we will refund shipping too.

If an item ordered arrives damaged, please make a claim by emailing me at belinda@bensonlodge.co.nz within 48 hours of receiving your order.
If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can contact the courier for you, we do email out track and trace information as soon as the item is shipped so you are able to see how your parcel is tracking.

Disclaimer

Whilst I am a qualified Herbalist I am not a Doctor, I will always inform you of any interactions any of the herbs in our teas have with any pre existing conditions and medications both on our website and on our product packaging but at the end of the day the decisions made for your health are your choice and I can only support you. If you are unsure about anything please talk to your GP as I do not provide medical advise.

Providing excellent Customer Service is very important to us and we hope to make the experience of dealing with
Benson Lodge Botanics hassle free and pleasant. We love to hear your feedback so if you get a chance be sure to flick through a message and let us know how your experience was.